A Customer Service Representative (CSR) acts as the primary frontline contact between a company and its customers, resolving issues, answering inquiries, and ensuring overall customer satisfaction.

Core Responsibilities Communication: Answer customer questions via phone, email, live chat, or social media. Problem-Solving: Troubleshoot and resolve product or service complaints with empathy and efficiency.

Order Processing: Handle transactions, process returns, issue refunds, and update account information.

Documentation: Log detailed notes of customer interactions and resolutions into internal CRM (Customer Relationship Management) databases. Collaboration & Escalation: Forward complex technical or billing issues to supervisors or specialized departments when necessary.

Key Qualifications &

Skills Communication Skills: Clear verbal and written communication with a patient,



positive tone. Empathy & Patience: Ability to listen actively and de-escalate frustrated customers.

Technical Aptitude: Comfort navigating multi-channel support software, databases, and general office tools.

Time Management: Capability to multitask and work efficiently in a fast-paced environment.

Education: Typically requires a high school diploma, with relevant customer service or call center experience preferred.

Pay: ₹10,558.54 - ₹34,684.61 per month

Advantages

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Life insurance
- Provident Fund

Work Location: In person

📌 Customer Service Representative (Palarivattom)
🏢 APEX ENTERPRISES
📍 Palarivattom