Company Description AL Fahad Global Enterprises is a growing organization focused on delivering reliable services to its clients with an emphasis on quality and customer satisfaction. The company values professionalism, integrity, and a strong work ethic, creating an environment where team members can develop their skills and build long-term careers. Employees are encouraged to contribute ideas, collaborate across teams, and take ownership of their responsibilities.

AL Fahad Global Enterprises is committed to providing a supportive workplace, clear processes, and opportunities for advancement based on performance.

Role Description This is a full-time, in office Customer Service role based in Navi Mumbai, working the night shift.

The Customer Service

Representative will handle inbound and outbound customer calls, respond to inquiries, and provide clear information about products and services. Day-to-day responsibilities include resolving issues, documenting interactions in the system, following standard operating procedures, and escalating complex cases when needed. The role involves maintaining a professional tone, meeting performance targets such as response time and customer satisfaction scores,



and collaborating with team members and supervisors to ensure smooth operations during night hours. The position offers a salary of approximately 45k and is ideal for individuals with around one year of relevant experience.

Qualifications

- Strong communication skills in English (and local languages as needed), with the ability to listen actively and respond clearly to customer queries.
- Basic computer literacy, including experience with CRM tools, call-handling software, email, and data entry.
- Customer service mindset, including patience, empathy, problem-solving abilities, and a commitment to delivering a positive experience.
- Ability to work night shifts on-site in Navi Mumbai, maintain punctuality, and adapt to changing workloads and priorities.
- Approximately 1 year of experience in customer service, call center, or a similar client-facing role.
- Minimum educational qualification of a high school diploma; a graduate degree or relevant certification in customer service or business is an advantage.
- Team-oriented approach, reliability, and willingness to learn company processes and compliance guidelines.

📌 Customer Service (Night Shift - 1 year experience) (Navi Mumbai)
🏢 AL Fahad Global Enterprises
📍 Navi Mumbai