28 Sep
|
Kotak Securities
|
Mumbai
28 Sep
Kotak Securities
Mumbai
Customer Service Manager-SUPPORT SERVICES-Customer Service Customer Service Manager - Support Services-Customer Service Job Role End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time. Preparing weekly ,Fortnight and Monthly MIS Complaint analysis to identify major areas of customer dissonance and suggesting ways to reduce them.
Job Requirements Graduate
Excellent written and oral communication skills Eye for details Proficient in MS Office applications Prior experience of Customer Service in Retail Assets will be an added advantage Should be a quick thinker and be able to communicate resolution/solutions to customers effectively Robust interpersonal Skills Knowledge of systems like Siebel, Core
📌 Customer Service Manager (Mumbai)
🏢 Kotak Securities
📍 Mumbai