Job Summary

We are looking for a Customer Service Executive for Mumbai Location to manage customer queries and complaints across multiple channels and ensure timely and effective resolution.

Principal Responsibilities

- Handle incoming customer queries and complaints through calls and emails.

- Understand customer concerns and provide accurate information and appropriate resolutions.

- Coordinate with internal teams to resolve customer issues within defined timelines.

- Maintain proper records of customer interactions and complaints in CRM.

- Follow up on unresolved queries and ensure timely closure.

- Identify recurring customer issues and highlight them to the relevant teams.

Job Requirements

- Excellent verbal and written communication skills.





- Proficiency in English and Hindi; knowledge of additional Indian languages will be an advantage.

- Strong customer-handling and problem-solving skills.

- Good listening and interpersonal skills.

- Ability to multitask and work in a fast-paced setting.

- Basic proficiency in MS Office and customer service/ticketing tools.

Eligibility

- Graduate in any discipline.

- Minimum 1 year of experience in Customer Service, Customer Support, Helpdesk, or a similar role.

- Candidates comfortable working from Santacruz, Mumbai.

📌 Customer Service Executive (India)
🏢 ANDROMEDA VENTURES
📍 India