profile: Import Customer Service

Exp : 3 Years

Salary – 5-7 LPA

Location: Fort MUMBAI

Key Responsibilities

Communicate with customers over email and phone and act as the main point of contact for customer accounts.

Monitor client shipments on a day-to-day basis from booking to delivery.

Book shipments with carriers and ensure import documents are noted with customs to avoid any delays and ensure smooth customs clearance.

Handle all shipment-related issues from origin to overseas and resolve them promptly.

Prepare daily management information system (MIS) reports as required by clients and management.

Ensure complete accuracy in performing all tasks.

Coordinate with customs for clearance and operations for all activities.





Collaborate with shipping lines/airlines for IGM manifest and DO details.

Work with consignees and overseas agents to ensure smooth operations.

Perform any other duties as assigned by management.

Requirements

Proven experience in a similar customer service and documentation role in the import industry

Robust communication and organizational skills

Ability to work independently and in a team environment

Proficiency in Microsoft Office and knowledge of import procedures

Attention to detail and problem

📌 Customer Service Assistant (Mumbai)
🏢 orbiTouch HR (orbiTouch outsourcing
📍 Mumbai