28 Sep
|
Indipet
|
Newtown
Key Responsibilities
1. Execute daily lead follow-ups across WhatsApp, calls, and social DMs.
- Track and understand customer behaviour, buying patterns, and repeat cycles.
- Maintain and update lead funnels, customer notes, and follow-up logs.
- Share daily reports directly with management (lead status, issues, insights).
- Coordinate with store teams for customer queries, order issues, and escalation management.
- Identify high-value customers, at-risk customers, and upsell opportunities.
- Coordinate CRM campaigns (reminders, offers, reactivation).
- Ensure quick-response TAT, professional communication, and process compliance.
Job Type: Full-time
Pay: ₹15,000.00 - ₹18,000.00 per month
Education
- Bachelor's (Preferred)
Experience
- Customer support: 3 years (Required)
- Customer relationship management: 3 years (Required)
Work Location: In person
📌 Customer Relationship Manager (Newtown)
🏢 Indipet
📍 Newtown