Customer Relationship Executive /Manager *
Key Responsibilities
- Handle inbound & outbound customer calls.
- Schedule and coordinate patient appointments.
- Follow up with patients for appointments, trials, payments, and feedback.
- Maintain and update patient records in the CRM system.
- Resolve customer queries and escalate issues when required.
- Coordinate with Audiologists and Centre Managers for smooth patient service.
- Maintain daily call logs and CRM reports.
- Ensure excellent customer service and patient satisfaction.
Requirements
- Graduate in any discipline.
- 1– 4 years of experience in CRM, Customer Support, Telecalling, or Healthcare.
- Good communication skills in Hindi & English.
- Basic knowledge of MS Office and CRM software.
- Strong follow-up, coordination, and interpersonal skills.
- Ability to multitask and work in a target-oriented setting.
Please mail at
[email protected] or
[email protected] or Whatsapp at (phone hidden)
📌 Customer Relationship Manager (Noida)
🏢 EAR SOLUTIONS
📍 Noida