Animeta Agritech has a great Vision!

AniMeta AgriTech is a platform for 80 million Indian dairy farmers.

Our belief is that with outstanding peoples and farmer centric approach, we can change the way the farming is practised and improve the living standard of the farmers

With this belief, we introduced an Auto disease diagnosis BOT, 24/7 Vet service, expert consultation, sourcing right animals and supplying quality farm inputs through our online platform. In this great movement we were associated with 1.5 lakhs dairy farmers in TamilNadu and Maharatra

Are you the kind of a person who feels proud in helping the farmers?

Come and join us....

Job Title: Customer Relationship Management (CRM) Team Leader

Location: Banglore

Reports To: CRM Manager

Job Summary:

The CRM Team Leader is responsible for overseeing a team of Customer Relationship Officers (CROs) in delivering exceptional customer service and managing customer relationships effectively. The Team Leader will work closely with the CRM Manager to ensure that team goals are met and that the team operates efficiently.

Key Responsibilities:

- Supervise and support a team of CROs in their daily tasks and ensure they meet performance targets
- Provide coaching,



training, and feedback to team members to improve their skills and performance
- Monitor team performance metrics and implement strategies to improve team performance
- Handle escalated customer complaints and issues in a timely and effective manner
- Assist the CRM Manager in developing and implementing CRM strategies to improve customer satisfaction and retention
- Collaborate with other departments to ensure a seamless customer experience
- Stay updated with industry trends and best practices in customer relationship management

Qualifications and Skills:

- Bachelor's degree in Business Administration, Marketing, or a related field
- Proven experience in a customer service or CRM role
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in CRM software and Microsoft Office suite

Preferred Qualifications:

- Experience in a leadership role in a customer service or CRM team
- Knowledge of CRM strategies and best practices
- Certification in CRM or a related field

📌 Customer Relationship Management Manager (Bengaluru)
🏢 Animeta
📍 Bengaluru