Jwala Diamonds & Jewellers is looking for a Customer Relationship Executive (CRE) to build strong relationships with customers, provide excellent service, and support customer engagement and sales activities.
The ideal candidate should have valuable communication skills, a customer-friendly attitude, and the ability to understand customer requirements and provide appropriate assistance.
Key Responsibilities
- Welcome and assist customers visiting the showroom.
- Understand customer requirements and provide a personalized shopping experience.
- Maintain customer information and update records in the CRM system.
- Inform customers about new collections, promotions,
offers, and showroom events.
- Coordinate with the sales team to ensure smooth customer handling.
- Follow up with customers after purchases to ensure satisfaction.
Requirements
- Education: Plus Two / Graduate; candidates with relevant experience will be preferred.
- Experience: 1–3 years in customer relationship management, retail, jewellery or a related field is preferred.
- Excellent verbal communication and interpersonal skills.