28 Sep
|
Ans Placements
|
Mumbai
28 Sep
Ans Placements
Mumbai
Location Mumbai Minimum experience 8 years Defined and implemented a bank-wide Customer Experience (CX) strategy aligned with business goals and regulatory expectations. # Developed and implemented the Bank’s first- centralized branch surveillance structure and Service Quality Framework – acting as the robust line of defense for bank. # Championed a culture of customer centricity across all business verticals and service channels and branches # Led customer journey mapping initiatives across branch, digital, and contact centre touchpoints. # Established the Voice of Customer (VoC) framework for actionable insights via NPS, CSAT, and complaint data. # Partnered with technology, operations, and product teams to embed CX metrics into transformation programs like Core Migration # Strengthened customer-first culture via training, audits, and feedback loops.
📌 Customer Experience (Mumbai)
🏢 Ans Placements
📍 Mumbai