About Kheewa Group of Companies

Kheewa Group of Companies is a diversified business group engaged in Business Consulting, Sales & Marketing, Recruitment Solutions, Franchise Development, E-Commerce, Digital Marketing, Affiliate Marketing, Lead Generation, BPO, HR Solutions, and Technology-enabled Business Services.

Our mission is to help businesses grow through cutting-edge business solutions, technology-enabled processes, and customer-centric services.

We are looking for customer-focused, responsible, and communication-oriented Customer Care Executives to join our growing team. The role will focus on maintaining positive customer relationships, handling enquiries and complaints, providing timely assistance, and ensuring a smooth customer experience.

Job Summary The Customer Care Executive will be responsible for managing customer interactions through telephone calls, WhatsApp, chat, email, and other approved communication channels.

The role involves understanding customer requirements, answering queries, resolving basic issues, handling complaints, coordinating with internal departments, conducting follow-ups, collecting feedback, and maintaining accurate customer records.

The ideal candidate should have good communication skills, patience, active listening ability, problem-solving skills, professional behaviour, and a strong customer-service mindset.

Key Roles & Responsibilities

- Customer Interaction & Support

Handle incoming and outgoing customer calls professionally.

Respond to customer enquiries through phone, WhatsApp, chat, and email.

Understand customer requirements and concerns.

Provide accurate information regarding company products, services, processes, and policies.

Guide customers regarding the appropriate next steps.

Maintain professional and friendly communication.

Ensure customers receive timely assistance.

- Customer Query Resolution

Listen carefully to customer questions and concerns.

Understand the issue before providing a response.

Resolve routine customer queries independently.

Provide clear and simple explanations.

Coordinate with relevant departments for issues requiring additional support.

Keep customers informed about the status of pending issues.

Follow up until the required response or resolution is provided.

- Complaint Handling

Receive and record customer complaints professionally.

Remain calm and polite while dealing with dissatisfied customers.

Understand the root cause of the complaint.

Provide appropriate solutions within company guidelines.

Escalate unresolved or sensitive complaints to the concerned senior/team.

Maintain complaint records and status.

Conduct follow-up with customers after resolution where required.

Identify recurring complaints and report them to management.

- Customer Follow-Up

Conduct regular follow-ups on pending customer requests.

Follow up on unresolved queries and complaints.

Contact customers regarding service updates and requirements.

Maintain scheduled follow-up dates.

Ensure important customer requests are not missed.

Update the customer regarding progress and next steps.

Maintain proper follow-up records.

- Customer Relationship Management

Build and maintain positive relationships with customers.

Understand customer expectations and requirements.

Maintain professional communication throughout the customer lifecycle.





Collect customer feedback.

Identify customer satisfaction issues.

Support customer retention through timely and professional service.

Ensure customers feel properly attended to.

- WhatsApp & Digital Support

Handle customer enquiries received through WhatsApp Business.

Respond to customer messages professionally.

Share approved brochures, documents, links, information, and updates.

Follow up with customers through WhatsApp when required.

Maintain professional digital communication.

Record important customer interactions in the CRM/system.

- Chat & Email Support

Respond to customer enquiries received through online chat and email.

Draft clear, professional, and easy-to-understand responses.

Maintain proper email and chat etiquette.

Ensure customer queries are addressed within the assigned response time.

Forward technical or department-specific queries to the appropriate team.

Maintain records of important communications.

- Product & Service Assistance

Depending on the assigned business vertical, the Customer Care Executive may handle customer enquiries related to:

Business Consultancy Services

Recruitment & HR Solutions

Digital Marketing Services

Website Development

Franchise Development

Seller Onboarding

Affiliate Marketing Programs

E-Commerce Solutions

Lead Generation Services

AI & Business Automation Solutions

Other products/services assigned by management The employee will be provided appropriate training regarding the relevant products and services.

- Coordination With Internal Teams

Coordinate with

Sales Team

Business Development Team

Customer Success Team

Recruitment Team

Operations Team

Accounts Team

Digital Marketing Team

Technical Team

Management

Responsibilities include

Forwarding customer requirements to the appropriate team.

Coordinating for issue resolution.

Obtaining required updates from internal departments.

Communicating relevant updates back to customers.

Ensuring proper closure of customer requests.

- CRM & Customer Data Management

Maintain accurate customer information in CRM.

Record customer interactions and call outcomes.

Update customer query and complaint status.

Record follow-up dates.

Maintain customer requirements and feedback.

Update resolution status.

Ensure customer records are complete and accurate.

Maintain confidentiality of customer information.

- Customer Feedback

Collect customer feedback after service interactions.

Record suggestions and complaints.

Identify common customer concerns.

Share important feedback with management.

Identify opportunities to improve customer service.

Monitor recurring issues and communicate them to the concerned department.

- Customer Retention & Relationship Support

Maintain regular communication with existing customers where required.

Ensure pending customer requirements are followed up.

Support customers in using company services effectively.

Identify customers who may require additional assistance.





Escalate potential customer retention concerns.

Maintain a skilled relationship with existing customers.

- Basic Business Support

Where required, the Customer Care Executive may also:

Identify genuine customer requirements.

Qualify customer enquiries.

Generate leads from customer interactions.

Schedule appointments with the Sales/Business Development team.

Forward potential business opportunities to the relevant department.

Conduct follow-ups on enquiries.

The primary responsibility remains customer care and service support.

- Daily Reporting The Customer Care Executive will maintain relevant reports such as:

Daily Customer Interaction Report

Incoming Call Report

Outgoing Call Report

Customer Query Report

Complaint Report

Resolution Report

Follow-Up Report

Customer Feedback Report

Escalation Report

CRM Update Report

Customer Satisfaction Report

Daily Productivity Report

Weekly Performance Report

Monthly Performance Report

Requirements & Qualifications

Educational Qualification

12th Pass, Graduate, or Postgraduate in any discipline.

Candidates from Commerce, Management, Marketing, Business Administration, Communication, or related backgrounds will be preferred.

Experience

0–3 years of experience in:

Customer Care

Customer Support

Customer Service

Call Centre

BPO

Tele Support

Chat Support

Client Coordination

Relationship Management

Tele Calling

Freshers with good communication skills and a customer-focused attitude are encouraged to apply.

Communication Skills The candidate should have:

Good verbal communication.

Good Hindi communication.

Basic to good English communication.

Strong listening skills.

Clear and professional speech.

Ability to understand customer requirements.

Ability to explain information in simple language.

Professional telephone etiquette.

Ability to handle difficult conversations politely.

Technical Skills

Basic knowledge of MS Excel / Google Sheets.

Basic MS Word knowledge.

Email communication.

WhatsApp Business.

Basic CRM knowledge.

Comfortable using computers and smartphones.

Internet and online research skills.

Basic knowledge of chat/support platforms.

Knowledge of ChatGPT, Gemini, Microsoft Copilot, or other AI tools will be an added advantage.

Personal Attributes

Customer Care Executive → Senior Customer Care Executive → Customer Care Team Leader → Customer Care Manager

Based on performance and skills, employees may also get opportunities in:

Customer Success | Sales | Business Development | Operations | Relationship Management | Team Management

Why Join Kheewa Group of Companies?

Exposure to multiple industries and business verticals.

Opportunity to work with Consulting, Recruitment, Digital Marketing, E-Commerce, Franchise Development, Lead Generation, AI, and Business Automation.

Develop professional customer service and communication skills.

Learn modern CRM and digital customer management processes.

Continuous mentoring and professional development.

Performance-based career growth opportunities.

Dynamic and learning-oriented work environment.

Apply Now

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Join Kheewa Group of Companies and build your career in Customer Care, Customer Support, Client Relationship Management & Business Operations.

📌 Customer Care Executives (India)
🏢 Kheewa Incorporation
📍 India