Hiring for Leading ITES Company in Kolkata Customer Support

Freshers & Experienced Candidates Can Apply To Apply, WhatsApp Hi @ (phone hidden)

Call Our HR's

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Mahnaaz (phone hidden)

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Job Location: New Town, Kolkata

Available Roles

Profile 1: Customer Support (Non-Voice) Fresher

Graduate / Undergraduate Fresher

Salary: 14,00015,000 In-Hand + One-Way Cab + 1,400 Travel Allowance

Shift: Rotational

Working: 5 Days | 2 Rotational Offs

Location: New Town, Kolkata

Profile 2: Customer Support (Ecommerce Voice) Fresher

Graduate / Undergraduate Fresher

Salary: 15,000 In-Hand + One-Way Cab + 1,400 Travel Allowance

Shift: Rotational

Working: 5 Days | 2 Rotational Offs

Location: New Town, Kolkata

Profile 3: Customer Support (Travel Voice) Fresher

Graduate / Undergraduate Fresher

Salary: 19,00020,000 In-Hand + One-Way Cab + 1,400 Travel Allowance

Shift: Rotational

Working: 5 Days | 2 Rotational Offs

Location: New Town, Kolkata

Profile 4: Customer Support (International Travel Voice) Experienced

Graduate / Undergraduate

Experience: Minimum 1 Year in International Calling

CTC: Up to 4.25 LPA

In-Hand:



Up to 27,000/Month + One-Way Cab + 1,400 Travel Allowance + Incentives

Salary Hike: Up to 30% over Last Drawn Salary, not exceeding the maximum offer

Shift: Rotational

Working: 5 Days | 2 Rotational Offs

Location: New Town, Kolkata

Key Responsibilities:

> Handle customer queries through Voice / Non-Voice channels and provide accurate, timely resolutions.

> Understand customer concerns through effective listening/probing and provide appropriate support.

> Assist customers with product, service, order or travel-related queries depending on the assigned process.

> Maintain qualified communication and deliver a positive customer experience.

> Record customer interactions and resolutions accurately in the system.

> Follow defined quality, productivity, SLA and process guidelines.

Escalate unresolved or critical customer concerns to the appropriate team when required. Why Apply?

5 Days Working | 2 Rotational Offs | Cab Facility | 1,400 Travel Allowance | Fresher & Experienced Opportunities

New Town, Kolkata

Interested Candidates: WhatsApp Hi @ (phone hidden)

Limited Openings Apply Now!

📌 Customer Care Associate : 5 Days Work : : Kolkata : Apply
🏢 Outpace Consulting Services
📍 Kolkata