Key Responsibilities

- Manage and supervise the CCE team and allocate daily activities.
- Monitor Post Service Follow-up (PSF) calls and ensure completion as per the process.
- Monitor CCE performance, daily calls, follow-ups and customer feedback.
- Improve service vehicles inflow numbers,
- Coordinate with the quality of vehicle service by the Workshop Manager.
- Review dissatisfied customer cases and ensure timely resolution.
- Handle escalated customer complaints and coordinate with the Service Manager / Service Advisors.
- Ensure proper follow-up with customers regarding service quality and vehicle performance.
- Monitor customer satisfaction and identify areas for improvement.
- Maintain and review customer complaint and feedback reports.
- Prepare daily/weekly/monthly CRM and CCE performance reports.




- Ensure proper updating of customer details, complaints and follow-up status in DMS
- Conduct regular meetings with the CCE team and guide them to improve performance.
- Coordinate with Service, Spares and other departments for customer issue resolution.
- Support customer retention and improve overall service experience.
- Team handling experience is preferred.
- Two-wheeler / automobile dealership experience will be an advantage.
- Good communication and interpersonal skills.
- Solid customer complaint-handling and problem-solving skills.
- Good knowledge of DMS and MS Office.

📌 CRM (Tambaram)
🏢 Mg Two Wheelers
📍 Tambaram