Hands-on ServiceNow CMDB experience is MUST.

Candidates with only theoretical knowledge or certification without practical CMDB experience may not be suitable for this role.

Key Responsibilities

- Manage and optimize ServiceNow CMDB and ensure CI data quality
- Hands-on experience with CSDM, CI classes, relationships, lifecycle states & governance
- Configure and maintain Discovery schedules across on-prem and cloud environments
- Strong experience with MID Servers, credentials, IP ranges and Discovery troubleshooting
- Hands-on experience with Service Mapping and mapping infrastructure to business services
- Work with IRE (Identification & Reconciliation Engine) to prevent duplicate/orphan CIs
- Monitor CMDB Health — Completeness, Correctness & Compliance
- Perform CMDB cleanup, remediation,



CI retirement/archiving and relationship corrections
- Troubleshoot Discovery, Pattern, authentication, SNMP/WMI and connectivity issues
- Integrate CMDB with ITSM processes including Incident, Problem, Change & Service Catalog
- Collaborate with Infrastructure, Cloud, Security and IT Operations teams

Must-Have Skills

✅ Solid hands-on ServiceNow CMDB experience — MUST

✅ ServiceNow Discovery

✅ Service Mapping

✅ CSDM

✅ IRE

✅ CMDB Health & Data Manager

✅ MID Server administration

✅ ITOM / ITSM integration

✅ Experience working with hybrid/cloud environments

📌 Cmdb Consultant/ITOM Specialist (Hyderabad)
🏢 Kogniv-AI
📍 Hyderabad