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Job Title: Cisco Unified Customer Voice Portal
City: Bengaluru
State/Province: Karnataka
Posting Start Date: 9/21/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
For additional information, visit us at www.wipro.com.
Cisco UCCE & CVP Developer (L3 Engineer)
Job Summary We are seeking an experienced Cisco UCCE & CVP Developer (L3 Engineer) to design, develop, enhance, and support enterprise Contact Center solutions built on the Cisco Contact Center platform. The ideal candidate will have strong expertise in Cisco Unified Contact Center Enterprise (UCCE), Cisco Voice Portal (CVP), VXML, Call Studio, Java integration, and Contact Center support operations.
This role requires a combination of application development and production support responsibilities, including IVR development, troubleshooting critical incidents, on-call support, and implementation of current contact center features.
Key Responsibilities
- Minimum 6-10 years of overall Cisco UCCE experience.
- Minimum 3-4 years of hands-on Cisco CVP IVR development experience.
- Strong expertise in DTMF IVR application design and development.
- Experience integrating IVR applications with Java-based backend systems.
- Proven experience with Cisco UCCE product suite versions 11.x and/or 12.x.
- Experience developing and supporting mission-critical Contact Center applications.
- Strong understanding of contact center architecture and call routing concepts.
- Experience working in Agile and ITIL-based environments.
Areas of Responsibility
- Triaging and resolution of tickets: Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
- SLA Monitoring: Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
- Performance tuning and optimization: Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
- Perform system Improvements: Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
- Handling disaster recovery: Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
- Reporting and stakeholder engagement: Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
- Team Management: Collaborate with team members to resolve open tickets and service requests.
- Knowledge base and continuous learning: Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.
Mandatory Skills
- Cisco Unified Customer Voice Portal.
Experience: 5-8 Years.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Apply now
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📌 Cisco Unified Customer Voice Portal (India)
🏢 Wipro
📍 India