Job Location - Chennai

Experience required - 2 to 5 Years

Responsibilities

- Demonstrate extensive knowledge of Workforce Management (WFM) methodologies with a solid focus on staff planning, scheduling, and stakeholder management.
- Create, develop, and maintain detailed capacity plans with volume projections and key business assumptions.
- Analyze historical volumes and create long-term staffing plans while keeping in mind Service Level goals, Operational Flexibility, and Cost Effectiveness.
- Maintain headcount reporting, attrition tracking, and business trends for all functions.
- Continuously monitor and adjust forecasts according to changes in demand, while identifying potential risks to capacity and proactively creating contingency plans.
- Collaborate with the Command Center and Operations teams to gauge current business trends on shrinkage and productivity in order to enhance planning models.

Requirements

- Excellent written and verbal communication skills. Open to rotational shift. Complete WFO profile.

Interested can share CV on [email protected]

📌 Capacity Planner WFM for Chennai
🏢 IKS Health
📍 Chennai