- Provide L2 support for Globalscape SFTP/MFT platforms, handling incidents, requests, and problem tickets.
- Monitor SFTP services to ensure availability, performance, and SLA compliance.
- Troubleshoot and resolve issues related to file transfers, connectivity, and user access.
- Perform user provisioning, key management, and access control administration.
- Coordinate with L3/engineering teams for escalations, root cause analysis, and major incidents.
- Ensure adherence to security policies and compliance requirements (encryption, authentication, audit logs).
- Create and maintain operational documentation, runbooks, and SOPs.
- Support patching, upgrades, and configuration changes in SFTP/MFT environments.
- Assist in onboarding recent partners/clients and configuring file transfer workflows.
- Participate in change management processes to ensure secure and controlled implementation.
📌 C G Vak Softwares & Exports - Network Security Engineer - SFTP (India)
🏢 CG-VAK Software u0026 Exports
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.