Key Responsibilities

1. Branch Operations

- Manage the day-to-day operations of the clinic and ensure smooth functioning of all departments.

- Ensure adherence to company SOPs, operational policies, and quality standards.

- Monitor clinic infrastructure, hygiene, housekeeping, equipment, and overall branch readiness.

- Ensure timely resolution of operational issues and escalate critical matters to the management.

- Maintain proper coordination between Front Desk, Sales, Clinical, Administration, and Support teams.

1. Revenue &
- Business Growth

- Take ownership of the branch's revenue and business performance.

- Drive achievement of monthly and quarterly revenue targets.

- Monitor consultations, conversions, treatment bookings, revenue per patient, and other key business metrics.

- Identify opportunities to increase patient acquisition, repeat visits, referrals, and treatment conversions.

- Develop and implement local business-development initiatives in coordination with the central marketing team.

- Monitor competitor activity and local market trends to identify potential growth opportunities.

1. Patient Experience &
- Consultation Management

- Ensure a professional, welcoming, and premium patient experience throughout the patient's journey.

- Monitor patient feedback, complaints, and service issues and ensure timely resolution.

- Coordinate with doctors and consultants to ensure smooth patient flow and effective consultation management.

- Ensure proper follow-up of leads, consultations, procedures, and treatment plans.

- Maintain high standards of patient communication and service quality.

1. Team Management

- Lead, motivate, and manage the branch team to achieve operational and business objectives.

- Set clear targets and performance expectations for team members.

- Conduct regular performance reviews and provide constructive feedback.

- Identify training and development requirements for employees.

- Manage attendance,



discipline, productivity, and overall employee engagement at the branch.

- Support recruitment and onboarding of branch-level employees in coordination with HR.

- Build a positive, accountable, and performance-oriented team culture.

1. Sales &
- Lead Management

- Monitor the complete lead-to-conversion funnel.

- Ensure timely follow-up on enquiries, leads, consultations, and pending treatment cases.

- Track sales performance and identify reasons for missed conversions.

- Coach the sales/front-office team on patient communication, follow-up, and conversion practices.

- Ensure accurate reporting of sales and revenue data.

1. MIS &
- Reporting

- Prepare and review daily, weekly, and monthly branch performance reports.

- Track key metrics including:

- Leads &
- Enquiries

- Consultations

- Conversion Rate

- Treatment Bookings

- Revenue

- Follow-ups

- Patient Feedback

- Team Productivity

- Share branch performance updates with the reporting manager and management team.

- Maintain accurate operational and business records.

1. Compliance &
- Quality

- Ensure compliance with company policies, clinical protocols, and applicable regulatory requirements.

- Maintain confidentiality and security of patient information.

- Ensure proper documentation and record-keeping at the branch.

- Coordinate with internal teams during audits, inspections, and quality reviews.

- Promote a culture of ethical patient communication and professional conduct.

Key Performance Indicators (KPIs)

- Monthly Branch Revenue

- Revenue Target Achievement %





- Consultation-to-Treatment Conversion %

- Lead-to-Consultation Conversion %

- Patient Retention &
- Repeat Business

- Patient Satisfaction

- Team Productivity

- Lead Follow-up Efficiency

- Operational Compliance

- Employee Attendance &

- Retention

- Branch Profitability / Cost Efficiency

Required Qualifications

- Bachelor's degree in Business Administration, Healthcare Management, Hospitality, Sales, or a related field.

- MBA / PGDM in Sales, Marketing, Healthcare Management, or Business Administration will be an advantage.

- 3–7 years of relevant experience, preferably in healthcare, dermatology, hair transplant, aesthetic, wellness, hospitality, or premium service industries.

- Prior experience managing a branch, clinic, centre, showroom, or service business is preferred.

Required Skills

- Strong leadership and people-management skills

- Excellent communication and interpersonal skills

- Strong sales and business-development orientation

- Customer / patient relationship management

- Team handling and performance management

- Problem-solving and decision-making abilities

- Strong follow-up and negotiation skills

- Data-driven approach to branch performance

- Good knowledge of MS Office / Google Workspace and CRM systems

- Ability to work in a target-driven environment

Preferred Candidate Profile

We are looking for an individual who is:

- Result-oriented and commercially driven

- Confident in handling teams and customers

- Strong in sales conversion and relationship management

- Comfortable managing multiple responsibilities simultaneously

- Skilled, well-groomed, and service-oriented

- Proactive in identifying and solving operational challenges

- Capable of working in a fast-paced healthcare environment

- Focused on both patient experience and business performance

Work Location: In person

📌 Branch Manager (Sanjaynagar)
🏢 La Densitae Clinic
📍 Sanjaynagar