28 Sep
|
Excell Autovista
|
Pune
28 Sep
Excell Autovista
Pune
- Receive customers and understand vehicle accident/damage-related concerns.
- Inspect vehicles and identify body, paint, and accident-related repairs.
- Prepare accurate repair estimates and job cards.
- Coordinate with insurance companies, surveyors, and customers for claim processing.
- Explain repair requirements, estimated costs, and timelines to customers.
- Coordinate with technicians, denting/painting teams, and spare-parts departments.
- Monitor repair progress and ensure vehicles are completed within committed timelines.
- Conduct quality checks before vehicle delivery.
- Keep customers updated about repair status and additional work requirements.
- Coordinate vehicle delivery and explain completed repairs to customers.
- Maintain proper documentation, customer records, and insurance-related paperwork.
- Handle customer queries and complaints professionally.
- Achieve customer satisfaction and bodyshop operational targets.
Candidate Profile
- Diploma/Degree in Automobile Engineering or relevant qualification preferred.
- 25 years of experience as a Bodyshop Advisor/Service Advisor in an automobile dealership or workshop.
- Good knowledge of body repair, denting, painting, and accident repair processes.
- Knowledge of motor insurance and cashless claim procedures will be an advantage.
- Good communication and customer-handling skills.
- Basic computer knowledge and ability to work with DMS/workshop software.
- Strong coordination, follow-up, and negotiation skills.
- Ability to work in a fast-paced setting.
What We Offer
- Competitive salary.
- Performance-based incentives.
- Professional growth and career development opportunities.Role & responsibilities
Preferred candidate profile
📌 Bodyshop Advisor (Pune)
🏢 Excell Autovista
📍 Pune