ARCHER Systems is a leading technology enabled legal services company that provides pre-settlement and post settlement administration services for single event, mass tort, and class action cases with the goal of helping claimants access their settlement proceeds more efficiently and quickly. The company plans to continue leveraging technology and top tier talent to enhance customer service and offer new product lines and services. ARCHER’s core offering is post-settlement Healthcare Lien Resolution Administration and QSF (Qualified Settlement Fund) Administration and payments processing for multi-claimant (mass tort and class action) litigation.

Other services include claims administration, single event lien resolution, probate and bankruptcy coordination, release administration, medical records review, and plaintiff fact sheet and other intake/census preparation and management. ARCHER enables law firms to focus on their litigation while ensuring that critical pre-settlement and post-settlement administration documents, services, business analytics and reporting are handled efficiently and effectively. We are looking for a motivated and detail-oriented Application Support Analyst to join our IT team.

The ideal candidate will have hands-on experience supporting NetSuite applications, including exposure to NetSuite System Access Requests (NSAR), and a strong customer-focused mindset. This role requires the ability to provide effective second-line support, collaborate with cross-functional teams, and continuously enhance system performance and user experience. Exposure to AI tools and an interest in leveraging them for automation and efficiency improvements will be highly valued.





The role involves close interaction with global stakeholders and requires flexibility to work in US shifts as part of a 24x7 support model.

Provide

Level 2 support for NetSuite and NetSuite Account Reconciliation (NSAR), ensuring timely resolution of user-reported issues.

- Manage and support NSAR access requests, including user provisioning, governance, feature enhancements, and issue resolution.
- Troubleshoot technical issues across NetSuite, NSAR, and integrated systems, performing root cause analysis to prevent recurrence.
- Conduct user training sessions to improve application adoption and effective system utilization.
- Support the adoption, administration, and ongoing use of business applications such as CaseLocker and Ragic.
- Collaborate with cross-functional teams to ensure seamless integrations between Salesforce, NetSuite, Ragic, CaseLocker, and DocuSign.
- Demonstrate a willingness to learn and support additional business applications beyond NetSuite to meet evolving business needs.
- Adhere to Change Management Board (CMB) procedures and organizational policies for production deployments and system changes.
- Analyze and manipulate complex datasets using Microsoft Excel to support operational and business requirements.
- Assist with system upgrades, enhancements, testing, and integration initiatives.




- Monitor application performance and proactively identify and address potential issues.
- Support system configuration and customization based on business requirements.
- Collaborate with external vendors and support partners to resolve complex business and technical issues.
- Leverage AI-powered tools (e.g., Microsoft Copilot) to improve support efficiency, automation, reporting, and knowledge management. Bachelor's or Master's degree in Information Technology, Computer Science, or a related analytical discipline.
- 3–5+ years of experience in application support, software support, or business systems support roles.
- Hands-on experience supporting NetSuite is mandatory.
- Experience with NSAR, including access management and governance processes, is highly preferred.
- Strong customer service, stakeholder management, and relationship-building skills.
- Willingness to work in US business hours and support a 24x7 operational setting when required.
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, Teams, Outlook, and Word.
- Advanced to expert-level proficiency in Microsoft Excel, including data analysis and reporting.
- Excellent verbal and written communication skills, with the ability to independently engage and support US-based stakeholders.
- Demonstrated ability and eagerness to learn and support new business applications such as CaseLocker, Ragic, Salesforce, and DocuSign.
- Exposure to Salesforce, Ragic, CaseLocker, and DocuSign is considered an advantage.
- Familiarity with AI tools such as Microsoft Copilot or similar platforms for productivity, automation, and operational efficiency is preferred.

📌 Application Support Analyst / IT Application Analyst (Vadodara)
🏢 ARCHER Transnational Systems
📍 Vadodara