Smart Joules

- Delhi, India
- Permanent
- Automation

: The After-Sales Lead role involves managing the service and maintenance of Building Management Systems (BMS) and IoT-based automation systems across multiple cities.

Key responsibilities include overseeing a team of regional Service Engineers, ensuring technical KPIs like Automation Uptime, Data Quality Index (DQI), and Savings through Automation are consistently met, and driving service-related revenues. This role demands a blend of technical expertise, customer handling, and leadership skills, requiring proactive maintenance, bug resolution, and continuous improvement practices.

Experience Range

6 - 10 years

Educational Qualifications

- Bachelor's degree in Engineering (Electrical, Electronics, Instrumentation, Mechanical)

Job Responsibilities:
- Lead the service and maintenance function for all BMS and IoT automation systems across deployed sites.
- Ensure Automation Uptime, DQI, and energy savings targets are met consistently.
- Drive proactive maintenance, bug resolution, and continuous improvement practices to maximize system reliability.
- Manage and mentor a team of Service Engineers located in different cities.
- Monitor regional workloads and service execution to ensure optimal deployment of resources.
- Review KPIs for each site and team member, and drive accountability and ownership.
- Maintain regular communication with key facility and engineering stakeholders across client sites.
- Address escalations and ensure rapid closure of service requests.
- Conduct periodic reviews with clients to demonstrate automation performance, identify pain points, and propose enhancements.
- Identify opportunities for annual maintenance contracts (AMCs), paid upgrades, and value-added services.
- Drive service revenue targets through existing client engagement and upselling initiatives.
- Define and implement SOPs for service workflows, ticketing, preventive maintenance, and documentation.




- Maintain structured reporting on uptime, energy savings, SLA compliance, and revenue tracking.
- Coordinate with the Product and Projects teams to relay field insights for product improvement and standardization.

Skills Required BMS , IoT , HVAC , Stakeholder Management , Problem-solving , Analytical Skills , Communication , Leadership , People Management , Service Delivery , Performance Management , Preventive Maintenance , Troubleshooting , Account Management , Customer Retention , Upselling , SLA Compliance , Reporting , Data Analysis , Excel , Networking

Candidate Attributes

- Strong analytical and problem-solving abilities.
- Excellent people management, communication, and stakeholder handling skills.
- Proficiency in service ticketing systems, reporting tools, and Excel.
- High ownership mindset and ability to drive measurable outcomes.

Job Code: KL-PWG5DGUN

About Us

As our planet faces the alarming reality of warming temperatures, India is confronting a critical challenge: by 2030, heat stress events could cost the nation 34 million full-time jobs—equivalent to 5.8% of its working hours. In this context, HVAC systems are no longer a luxury but a fundamental necessity.

The escalating demand for cooling in India is projected to necessitate an additional 800 GW of power generation, exacerbating carbon emissions and accelerating climate change. With HVAC systems already accounting for up to 60% of energy costs, the people, the planet, and profit appear to be at cross-roads with each other, making it imperative to decouple the gridlock.

The answer to this impending conundrum lies in Energy Efficiency.

We are Smart Joules. And, we are pioneering the journey towards profitable decarbonization.

Why Us?

OUR VISION To reduce 29 million tonnes of Co2 by 2030 by pioneering profitable decarbonization.

OUR MISSION To make energy efficiency straightforward, substantial and profitable through cooling-as-a-service business models, intelligent automation technologies and efficiency-first processes, culture and values.

📌 After-Sales Lead – Automation Unit (Delhi)
🏢 Smart Joules
📍 Delhi