Location: Vadodara, Gujarat

nDepartment: Accounts & Operations

nEmployment Type: Full-Time

nExperience: 2–5 years preferred

nTiming: Mon - Friday (9 AM-5PM EST)

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nAbout the Role

nWe are looking for a responsible and organized Accounts & Operations Executive to manage day-to-day accounting, customer account coordination, administrative activities, and back-office operations. The ideal candidate should have good communication skills, attention to detail, and the ability to coordinate with customers, sales, accounts, and technical support teams.

Roles & Responsibilitiesn

nAccounts & Billing

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- Prepare and send customer invoices and quotations as required.
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- Maintain accurate customer billing and account information.
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- Follow up with customers regarding pending and overdue payments .
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- Maintain payment records and coordinate payment collection.
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- Provide customers with accurate information regarding invoices, payments, balances, and account status.
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nCustomer Account Management

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- Maintain complete and up-to-date customer records.
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- Manage customer contracts, agreements, SLAs, and related documentation.
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- Monitor contract expiration dates, renewals, amendments, and pending paperwork.
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- Communicate with customers professionally regarding billing, contracts, and account-related matters.
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- Develop and maintain positive relationships with customers through timely and friendly communication.
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nAdministration & Back-Office Operations

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- Maintain organized digital and physical records.
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- Manage day-to-day administrative and back-office activities.
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- Coordinate between management, sales, accounts, and technical support teams.
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- Track pending tasks and ensure timely follow-up and completion.
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- Prepare regular operational and management reports.
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- Maintain internal databases, spreadsheets, customer information, and documentation.
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nSales & Support Operations

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- Coordinate with the Sales Team regarding customer onboarding, estimates, contracts, and billing.
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- Coordinate with the Technical Support Team regarding customer requirements and pending issues.
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- Monitor whether customer requests and internal tasks are being completed on time.
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- Follow up with team members on pending customer-related activities.
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nTechnical Support Quality Monitoring

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- Review and monitor technical support calls to ensure professional customer communication.
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- Check whether support executives are following company procedures and service standards.
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- Identify customer service or communication issues and report them to management.
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- Maintain basic call quality and support performance reports .
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- Provide feedback to the support team when required.

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Candidate Requirementsn

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- Bachelor's degree in Commerce, Accounting, Business Administration, or a related field preferred.
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- 2–5 years of experience in accounts, administration, operations, or back-office management .
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- Good understanding of invoicing, payment follow-ups, and basic accounting.
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- Robust knowledge of MS Excel/Google Sheets .
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- Good written and verbal communication skills.
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- Strong organizational and follow-up skills.
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- Ability to communicate professionally with customers.
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- Ability to manage multiple tasks and priorities.
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- Good attention to detail and documentation skills.
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- Experience with US accounting software
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- Experience working with a sales or technical support team is an advantage.

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📌 Accounts & Operations Executive (Mandvi)
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📍 Mandvi