Company Overview: ITILITE is a leading global brand in Business Travel, Expense & Card Management. We operate a B2B SaaS platform serving customers across the US and India, helping companies simplify travel and expense while making it an enjoyable experience for employees. We are Series C funded, having raised ~$50M from global Tier 1 investors including Tiger Global, Z47, Greenoaks, and Dharana Capital. Description: - Provide exceptional traveler care and customer service to our clients - Accurately complete end to end International travel requirements for air, hotel,car, rail. - Incumbent should have good knowledge of international critical itineraries (Geographical Knowledge is mandatory) - Open to work in flexible environment, roster off, weekend working, public holidays and festivals - Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA - Excellent communication skills (Both Written and Verbal) - Providing consultative multi-country routings for best fares and preferred carrier usage.



- Counsel clients on efficient routings for lowest available fares and preferred carrier usage in coordination with the clients business travel policies wherever necessary. - Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants - Deliver expectations against individual and shared team key performance indicators - Embrace the role of providing a superior consultative value to clients - Should be team player and manage show alone if required - Knowledge of corporate travel economics and travel technology/tools will be an added advantage Must Have: - Minimum 2 years of hands-on experience working with GDS platforms such as Sabre, Amadeus, Galileo, or Travelport. - Excellent communication skills (Both Written and Verbal) - Adaptable working in rotational shifts that include night shifts.

📌 Senior Associate Travel Support (Bengaluru)
🏢 ITILITE
📍 Bengaluru