We are looking for a NOC L1 Engineer to monitor IT infrastructure, networks, systems, and applications in a 24/7 NOC environment . The role involves first-level troubleshooting, incident management, alert handling, and timely escalation to L2/L3 teams. Key Responsibilities Monitor network devices, servers, applications, and infrastructure using monitoring tools. Monitor WAN, LAN, VPN, internet connectivity, bandwidth, latency, and availability . Respond to alerts, alarms, and service disruptions and perform L1 troubleshooting . Troubleshoot basic TCP/IP, DNS, DHCP, routing, switching, VPN, and connectivity issues. Perform basic troubleshooting of routers, switches, firewalls, Windows and Linux systems . Log, categorize, prioritize, and track incidents through ITSM/ticketing platforms . Ensure incidents and alerts are handled within defined SLAs . Escalate complex or unresolved issues to L2/L3 teams as per escalation procedures. Maintain accurate incident records, shift handovers, and operational reports . Coordinate with technical teams, vendors, and service providers during incidents.



Required Skills & Experience Bachelor’s degree in Computer Science, IT, Software Engineering, Networking , or related field. 1–3 years of experience in NOC, Network Operations, IT Support, Service Desk, or Infrastructure Support. Robust understanding of networking fundamentals, TCP/IP, LAN/WAN, VPN, DNS, DHCP, routing, and switching . Familiarity with monitoring tools such as PRTG, SolarWinds, Zabbix, Nagios, or ManageEngine . Knowledge of Windows/Linux troubleshooting and IT infrastructure monitoring. Familiarity with ServiceNow, Jira, Fresh service, ManageEngine , or similar ITSM platforms. Basic understanding of incident, problem, and change management . Strong troubleshooting, communication, documentation, and analytical skills. Willingness to work rotational shifts in a 24/7 NOC environment . Preferred Certifications: CCNA, CompTIA Network+, ITIL Foundation, CompTIA A+, or relevant Microsoft certifications.

📌 NOCEngineer (Mumbai)
🏢 VaporVM
📍 Mumbai