Job Summary We are looking for a Product Support Engineer to provide technical support to customers, troubleshoot product-related issues, conduct product demonstrations, and ensure smooth product usage. The candidate will work closely with Development and QA teams to identify, investigate, and resolve technical issues. Key Responsibilities - Provide technical support and troubleshooting for product-related issues. - Analyze customer issues and identify root causes. - Handle support tickets and ensure timely resolution. - Coordinate with Development and QA teams for complex issues. - Reproduce, document, and track software bugs. - Assist customers with product features and technical queries. - Conduct product demonstrations for clients and explain product features, functionality, and usage. - Monitor recurring issues and suggest product improvements. - Maintain proper documentation of issues, solutions, and FAQs.



- Ensure customer issues are resolved within defined timelines. Required Skills - Good understanding of software applications and troubleshooting. - Basic knowledge of React.js, .NET Core, and MS SQL Server. - Understanding of APIs, databases, and web applications. - Positive problem-solving and analytical skills. - Ability to understand and debug technical issues. - Fluent in English with strong verbal and written communication skills. - Strong client communication and customer-handling skills. - Basic knowledge of ticketing/support tools is preferred. Experience 1–3 years of experience in Product Support, Technical Support, Software Support, or a similar role. Education Bachelor’s degree in Computer Science, IT, or a related field.

📌 Product Support Engineer (Ahmedabad)
🏢 Universal Software
📍 Ahmedabad