Job Title: Voice and Chat Process Location: Pune Experience: 0-2 Years Working Days: 5 Days a Week Weekly Off: 2 Rotational Week Off Employment Type: Full-Time Job Summary We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Pune. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply. Key Responsibilities - Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels. - Respond to customer inquiries in a professional and timely manner. - Resolve customer complaints and escalate complex issues when required. - Maintain accurate records of customer interactions and transactions. - Provide product, service, and process-related information to customers. - Follow company policies, quality standards, and customer service guidelines. - Meet individual and team performance targets. - Coordinate with internal departments to ensure timely issue resolution.
- Build and maintain positive customer relationships. Required Skills & Qualifications - Graduate/Undergraduates can apply (depending on company requirements). - Excellent verbal and written communication skills in English; - Basic computer proficiency and familiarity with MS Office. - Good problem-solving and interpersonal skills. - Ability to work in a fast-paced environment. - Customer-centric attitude and willingness to learn. Preferred Qualifications - 0-2 years of experience in customer service, customer support, BPO, call center, or related roles. - Freshers with excellent communication skills are encouraged to apply. Working Conditions - Location: Pune - Shift: Rotational shifts - Working Days: 5 days per week - Weekly Off: 2 rotational week off What We Offer - Competitive salary and incentives (if applicable) - Training and career development opportunities - Supportive work setting - Growth opportunities within the organization How to apply: - Click on the below mentioned link to register and apply for this job.
📌 Customer Service Representative (Pune)
🏢 WNS
📍 Pune