Experience: 3–5 Years
Location: Vadodara
Candidates: Open to candidates from anywhere in India
Work Mode: Hybrid / Remote
Initial Requirement: 1 week WFO
Shift: 3:00 PM – 12:00 AM ; may include night shifts in future
CTC: Up to ₹8.5 LPA
Joining: Immediate–30 Days Mandatory

Role Overview
We are looking for an Application Support Analyst with hands-on NetSuite application support experience and exposure to NetSuite Account Reconciliation (NSAR) . The role involves L2 application support, troubleshooting, user access management, stakeholder interaction, application administration, and collaboration with global/US-based teams.

Mandatory Skills
NetSuite – Minimum 3 Years
NSAR – Minimum 1 Year
Advanced/Expert Microsoft Excel
Application Support / L2 Support
Strong troubleshooting and problem-solving
Solid communication and stakeholder management
US stakeholder interaction
Incident and issue resolution
Application configuration/support
Change management
Good to Have
CaseLocker
Ragic
Salesforce
DocuSign
Microsoft Copilot / AI tools
The JD specifically mentions CaseLocker,



Ragic, Salesforce and DocuSign as applications the candidate may need to learn/support, with exposure considered an advantage.

Key Responsibilities
Provide L2 support for NetSuite and NSAR .
Manage NSAR access requests, provisioning and governance.
Troubleshoot NetSuite, NSAR and integrated-system issues.
Perform root-cause analysis and work with development teams on complex issues.
Support users and conduct application training.
Maintain SOPs, user guides and knowledge-base documentation.
Support integrations involving Salesforce, NetSuite, Ragic, CaseLocker and DocuSign .
Support upgrades, enhancements, testing and integration initiatives.
Monitor application performance and identify recurring issues.
Generate reports and analyze trends.
Support system configuration and customization.
Work with vendors/support partners on complex issues.
Use AI tools such as Microsoft Copilot for support efficiency and automation.

📌 Application Support Analyst – NetSuite | NSARSupport (Vadodara)
🏢 Asian Hires
📍 Vadodara