Role: The role involves managing end-to-end sales processes within the insurance sector, focusing on both outbound and inbound sales strategies. The candidate will be responsible for driving end to end sales while managing a team of 50-60 members. The candidate should have handled multiple LOBs Robust analytical skills and advanced MIS capabilities are necessary to succeed in this role. The ideal candidate should have a proven track record in tele-calling, end-to-end sales and possess excellent communication skills. Job Responsibilities: - Lead and manage a team of Team Leaders and their associated sales teams comprising 50-60 members, providing guidance and direction to achieve sales targets. This includes setting objectives, monitoring performance and providing constructive feedback to Team Leaders. - Develop and implement effective sales strategies for both outbound and inbound channels, ensuring alignment with the company's goals and objectives. - Utilize advanced MIS skills to generate and analyze sales reports, providing insights and recommendations for sales improvement. - Manage dialer systems effectively to optimize outbound call campaigns, ensuring high productivity and efficiency. - Drive upselling and cross-selling initiatives to maximize revenue from existing customers,



utilizing persuasive communication and relationship-building techniques. - Ensure thorough knowledge and understanding of the end-to-end sales process, from lead generation to closing sales, to improve customer engagement and satisfaction. - Conduct regular training sessions and workshops for team members to enhance their sales skills and product knowledge. - Monitor and evaluate the performance of team leaders, providing necessary support and resources to improve their effectiveness in managing their teams. - Collaborate with other departments to ensure seamless integration of sales processes with broader company operations. - Implement quality assurance processes to maintain high service standards and adherence to compliance and company policies. - Analyze sales trends and performance data to identify opportunities for growth and recommend data-driven strategies. Criteria: - HSC or Diploma or Graduation in any discipline - Minimum 6+ years of experience in BPO sales operations, with strong exposure to outbound and inbound sales. Experience in Life, Health or General Insurance is preferred. - Strong leadership, communication, and analytical skills. - Good understanding of compliance, quality process, CRM tools and dialer management.

📌 Assistant Manager - Outbound Sales (Mumbai)
🏢 Hexaware Technologies
📍 Mumbai