Customer Support Associate – International Voice Process Domain:
Fintech Location:
Gurugram
About the Role We are looking for energetic and customer-focused individuals to join our team as
Customer Support Associates
for an International Voice Process. This role is ideal for candidates who thrive in a fast-paced BPO environment and are passionate about delivering exceptional customer experiences.
Key Responsibilities Handle inbound and outbound customer interactions via voice channels Understand customer concerns and provide prompt,
accurate resolutions Deliver high-quality service while maintaining professionalism and empathy Adhere to defined process guidelines and quality standards Accurately document all customer interactions and updates
Eligibility Criteria Graduate freshers are welcome to apply Experienced candidates from International Voice BPO (Fintech) processes are preferred Excellent verbal communication skills in English Strong problem-solving abilities with a customer-first approach
Work Schedule 5 working days per week 2 rotational weekly offs Rotational shifts based on business requirements
How to Apply Interested candidates can share their CV via WhatsApp: Contact Person:
HR Khushboo Sethi Contact Number:
(phone hidden)
📌 Customer Service Representative (Mumbai)
🏢 WNS
📍 Mumbai
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