Job Description

Job Tittle: IT Executive

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Shift: Rotational shift

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Location Bangalore

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About the company

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Pixis (Leapus Technologies Pvt. Ltd.) is a next-generation marketing-AI platform that harnesses the targeting capabilities of social media and digital advertising platforms. It takes an end-to-end approach to the identification, creation, and optimisation of ads — collecting data, understanding target-group behaviour, creating the ad, and delivering the right content at the right time, so every customer receives uniquely relevant advertising on a one-to-one basis. Pixis works with brands such as Swiggy, Amazon, Rapido, HDFC Bank, TATA AIG, Yes Bank, GoAir, Livspace, and MPL Gaming, delivering an average upside of around 50% on CPL, CPI, CPC, and CPM, along with a significant improvement in acquired customer LTV.

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Role summary

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The IT Executive handles day-to-day IT support for employees, maintains the IT asset inventory, manages the office network, and assists the IT Manager with current IT projects and system rollouts. The role requires a minimum of 2 years of hands-on IT operations experience and a strong, practical grasp of IT infrastructure and best practices.

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Scope

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The role is based in Bangalore, India and supports the Bangalore office and India-based employees, with remote support extended to other Pixis group entities as needed. The IT Executive works closely with the People team on new-hire and exit processes and with vendors on hardware procurement and repairs.

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Key responsibilities

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Responsibilities are organised by area and are carried out under the direction of the IT Manager.

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IT Support

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- Troubleshoot and resolve hardware, software, and access issues for employees on macOS, Windows, and mobile devices.
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- Log and track tickets, resolve them within agreed timelines, and escalate to the IT Manager when needed.
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- Set up laptops and accounts for new hires; recover devices and revoke access when employees exit.
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- Maintain simple how-to guides and conduct IT orientation for new employees.
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IT Asset Inventory

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- Maintain an up-to-date inventory of all hardware assets — assignment, serial number, condition, warranty, and location.
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- Coordinate laptop procurement, tagging, deployment, repairs, and secure disposal of old equipment.
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- Track software licenses and remove unused licenses to control cost.
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Network Management

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- Manage and monitor the office network — firewalls, switches, Wi-Fi access points, and internet links.
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- Troubleshoot connectivity and performance issues; make routine configuration changes as approved.
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- Keep network documentation current and coordinate with ISP and building IT teams when required.
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IT Projects & Systems

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- Assist in the design and deployment of new IT systems and services — office setups, network upgrades, and tool rollouts.
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- Assess vendors and test new hardware and software before company-wide rollout.
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- Document setup steps and standards for the changes delivered.
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Monitoring & Improvement

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• Monitor the performance of IT systems and report issues, ticket trends, and costs to the IT Manager.

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- Recommend improvements to IT infrastructure, tools, and processes.
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- Ensure endpoint security basics are in place — device management enrolment, patching, and antivirus/EDR coverage.
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Vendor Coordination

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- Liaise with hardware suppliers, repair centres, ISPs, and software vendors for quotes, orders, warranty claims, and renewals.
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- Maintain vendor contact details and the renewal calendar.
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Required qualifications

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- Minimum 2 years of experience working in IT operations or IT support.
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- Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
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- Hands-on experience with office networking — firewalls, switches, and access points — including basic configuration and troubleshooting.
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- Working knowledge of Windows and macOS troubleshooting, and of Google Workspace or Microsoft 365 user administration.
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- Strong critical thinking and decision-making skills.
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- Excellent IT skills and a strong ability to prioritise across tickets, projects, and walk-up requests.
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- A firm grasp of IT infrastructure and operations best practices.
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- Good communication skills — able to explain technical issues clearly to non-technical employees and leadership.
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📌 IT Executive (Bengaluru)
🏢 Pixis
📍 Bengaluru