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TCS is Hiring for ITIL framework L3 -Problem Management Experience Range : 10+ Yrs Yrs Job Location : PAN India Interview Mode: Virtual Mode

Must-Have 7–18 years of experience in ITSM, Problem Management, Service Reliability, or Operations roles. Strong hands‑on experience with

ITIL Problem Management

processes and governance. Deep expertise in

Root Cause Analysis methodologies

(5 Whys, Fishbone, Fault Tree Analysis). Experience driving

high ‑ quality RCAs

with clear distinction between workaround, remediation, and permanent fix. Proven ability to perform

incident and problem trend analysis

to identify systemic risks. Experience working in

complex, multi ‑ vendor enterprise environments . Strong documentation, analytical, and facilitation skills

15 years of Continuous Education.

📌 ITIL framework (Chennai)
🏢 Tata Consultancy Services
📍 Chennai