Job Description: Customer Support Executive (Chat & Voice) Fresher Location: Pune Experience: Freshers Welcome Qualification: Graduation Mandatory (Any Stream) Location Pune Job Summary We are looking for enthusiastic and customer-focused individuals to join our Customer Support Team. The role involves handling customer queries through both Voice and Chat channels, providing accurate information, resolving concerns efficiently, and ensuring a high level of customer satisfaction. Eligibility Criteria - Graduation is Mandatory (Any Discipline). - Freshers can apply. - Excellent verbal and written communication skills in English. - Solid knowledge of handling customer queries and providing effective resolutions. - Good listening, problem-solving, and interpersonal skills. - Basic computer proficiency and ability to navigate multiple applications. Key Responsibilities - Handle customer inquiries through voice calls and chat support. - Resolve customer concerns, complaints, and requests in a timely manner. - Provide accurate information regarding products, services, and processes.
- Maintain a professional and customer-centric approach during interactions. - Document customer interactions and update records in the system. - Ensure adherence to quality standards and service-level agreements (SLAs). - Escalate complex issues to the appropriate team when required. Shift Requirements - Must be comfortable working in 24/7 rotational shifts, including night shifts. - Rotational weekly offs as per business requirements. Preferred Skills - Excellent English communication skills. - Customer service orientation with a positive attitude. - Ability to work in a fast-paced environment. - Strong analytical and multitasking abilities. - Team player with a willingness to learn and grow. Hiring for: Customer Support Executive | Chat & Voice Process | Freshers | Graduation Mandatory | Excellent English Communication | Rotational Shifts Including Night Shifts | Pune Location
📌 Customer Service Representative (Nashik)
🏢 WNS
📍 Nashik