Technical Writer – MadCap Flare
Experience: 4–6 years
Maximum CTC: ₹9 LPA
Location: Kochi / Open to relocation
Employment Type: Full-time
Job Summary
We are looking for an experienced Technical Writer with strong hands-on expertise in MadCap Flare and product documentation. The ideal candidate should be able to understand complex software/product functionalities and convert them into explicit, structured, and user-friendly documentation.
The candidate will work closely with Product Managers, Developers, SMEs, QA and other stakeholders to create and maintain high-quality technical content for enterprise/SaaS products.
Key Responsibilities
Create, maintain and update user guides, administrator guides, online help, release notes, SOPs and knowledge base articles .
Develop and publish documentation using MadCap Flare .
Create structured, reusable and well-organized technical content.
Work with developers, product managers and SMEs to understand product functionality and documentation requirements.
Convert complex technical concepts and workflows into clear and easy-to-understand documentation.
Create and maintain online help systems and product documentation .
Prepare documentation for product releases and feature enhancements.
Develop API/integration documentation where required.
Create process flows, screenshots,



diagrams and other visual documentation using tools such as Snagit, Visio or similar tools .
Follow documentation standards, templates, style guides and content governance processes.
Perform content reviews, proofreading, quality checks and publication readiness checks.
Maintain documentation repositories and knowledge bases.
Collaborate with cross-functional teams in an Agile/Scrum environment .
Ensure documentation is accurate, consistent, current and aligned with product releases.
Required Skills
4–6 years of experience in Technical Writing / Product Documentation .
Strong hands-on experience with MadCap Flare .
Experience creating software/product documentation for SaaS or enterprise applications.
Strong experience with:
User Guides
Administrator Guides
Online Help
Release Notes
SOPs
Knowledge Base Articles
Process Documentation
Good understanding of HTML, XML and Markdown .
Experience with Information Architecture / structured documentation .
Strong written and verbal communication skills.
Ability to work with developers, SMEs and product teams.
Experience with documentation/project collaboration tools such as Jira, Confluence or Azure DevOps .
Good understanding of Agile/Scrum and software development lifecycle .
Ability to create screenshots, process flows and technical diagrams.

📌 Technical Writer (Kochi)
🏢 Talent Basket
📍 Kochi