Responsibilities

● Client Onboarding & Implementation

○ Manage the initial onboarding process for current clients.

○ Assist, gather, and prepare client data for software setup and configuration.

○ Assist clients with initial system setup and customization.

● Training & Client Enablement

○ Conduct group and one-on-one training sessions via Google Meet.

○ Develop onboarding materials, including checklists and walkthroughs.

○ Ensure clients complete key onboarding milestones and understand core features.

● Customer Success & Support Transition

○ Monitor client progress and proactively address challenges.

○ Ensure a smooth handover to the Technical Support Team post-onboarding.

○ Identify common onboarding pain points and suggest improvements.

● Technical Support & Issue Resolution

○ Handle client queries via WhatsApp, email, and Google Meet.

○ Troubleshoot technical issues and escalate complex problems to the development team. ○ Track and improve response times and customer satisfaction.

Requirements





● Strong English verbal and written communication skills.

● Patience and a customer-centric attitude.

● Basic IT skills, including proficiency with MS Office, exposure to popular meeting tools, and CRM systems.

● Ability to travel for client support when necessary.

● Previous experience in customer support or a related field is a plus.

Benefits

● Market-competitive salary and perks package.

● Comprehensive training and development programs.

● A supportive and collaborative work environment.

● Opportunities for career growth within the company.

Pay: ₹23,000.00 - ₹25,000.00 per month

Advantages
Provident Fund

Application Question(s):
What is your current CTC in Lacs per annum?
What is your expected CTC in Lacs per annum?

Language:
English (Required)

Location:
Jaipur, Rajasthan (Required)

Work Location: In person

📌 Operations Associate Jaipur
🏢 Sembark Tech
📍 Jaipur