Service Advisor

Job Summary

Royal Drive Care is looking for an experienced Service Advisor with robust knowledge of premium and luxury car servicing. The role involves customer handling, service coordination, job card management, service estimates, and ensuring a smooth and skilled service experience.
Customer Handling
Receive customers and understand vehicle service requirements.
Explain service requirements, estimates, and timelines.
Maintain strong customer relationships.
Service Coordination
Prepare job cards and coordinate vehicle inspections.
Coordinate with technicians for diagnosis, repairs, and maintenance.
Monitor service progress and ensure timely delivery.
Premium Car Service
Handle service requirements of premium and luxury vehicles.
Identify service and maintenance requirements.
Ensure quality standards are maintained throughout the service process.
Billing & Follow-up
Coordinate service estimates, approvals, and billing.




Explain completed work and service charges to customers.
Conduct post-service follow-ups and collect customer feedback.

Requirements
Diploma / Degree in Automobile Engineering or related field.
2–5 years of experience as a Service Advisor.
Experience in premium/luxury car service is preferred/required.
Good knowledge of automobile service and repair processes.
Excellent customer handling and communication skills.
Strong coordination and problem-solving abilities.
Knowledge of service management systems and basic MS Office.

Company: Royal Drive Care Experience: 2–5 Years

Employment Type: Full time

Location: Kochi, Kerala

Work Location: In Person

Pay: ₹18,000.00 - ₹28,000.00 per month

Benefits
Cell phone reimbursement
Leave encashment
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Service Advisor Kochi
🏢 Royal Drive
📍 Kochi