CashKaro is India's largest cashback app, helping users earn real cashback on purchases across 1,500+ e-commerce brands like Amazon, Flipkart, and Myntra. Cashback is paid on top of all existing discounts and can be transferred directly to a bank account, making CashKaro the smartest way to shop online. We are the #1 performance marketing partner for e-commerce in India, driving ₹10,000 Cr in annual GMV for our brand partners. Founded in 2013 by Rohan and Swati Bhargava, CashKaro has raised over ₹250 Cr in funding from marquee investors including the late Mr. Ratan Tata, and has scaled to ₹600 Cr in revenues — growing over 70% in FY26. Our sister platform, EarnKaro, is India's #1 affiliate marketing platform. It empowers content creators, homemakers, students, and micro-influencers to monetise their reach by sharing affiliate links from Amazon, Flipkart, and 250+ brands. Top creators on EarnKaro earn up to ₹40 lakhs a month. With 80% market share on Telegram, EarnKaro is one of the largest affiliate traffic drivers for e-commerce in the country. The group also operates BankKaro, enabling users to compare and apply for credit cards, loans, and other financial products — making smarter financial decisions accessible to all. Explore further: https://earnkaro.com/ In the News: CashKaro FY26 revenue jumps 72% to ₹600 crore; EBITDA losses shrink - CNBC TV18 https://www.cnbctv18.com/business/startup/cashkaro-fy26-revenue-jumps-to-600-crore-ebitda-losses-shrink-ws-el-19898978.htm CashKaro grows 72% to Rs 600 cr, enables over Rs 10,000 cr in sales to partner brands - The Economic Times https://economictimes.indiatimes.com/small-biz/sme-sector/cashkaro-grows-72-to-rs-600-cr-enables-over-rs-10000-cr-in-sales-to-partner-brands/articleshow/130814459.cms?from=mdr ROLE OVERVIEW We're looking for a CRM professional to deliver an exceptional customer experience by managing customer interactions across multiple support channels. This role requires strong problem-solving skills, process ownership, and the ability to resolve customer concerns while collaborating closely with internal teams.



The ideal candidate has 2+ years of experience in CRM or customer support and is comfortable working with ticketing tools such as Freshworks/Freshdesk. KEY RESPONSIBILITIES 1. Customer Support Operations (Primary KRA) - Handle customer queries across support channels in a timely and professional manner. - Resolve customer issues related to cashback, orders, accounts, rewards, referrals, and platform usage. - Ensure first-response and resolution SLAs are consistently met. - Deliver a positive customer experience while maintaining high-quality communication. 2. Ticket Management & Resolution - Manage customer tickets efficiently using CRM/ticketing tools. - Investigate issues by coordinating with relevant internal teams when required. - Follow up on pending cases until complete resolution. - Maintain accurate ticket updates and documentation. 3. Customer Experience & Quality - Maintain high standards of written and verbal communication. - Identify recurring customer concerns and share actionable insights with the team. - Ensure customer interactions align with CashKaro's tone of voice and service standards. - Contribute to improving customer satisfaction and retention. 4. Process Improvement & Collaboration - Work closely with Operations, Tech, Product, and Finance teams to resolve customer issues. - Highlight process gaps that impact customer experience. - Support improvements in workflows, response templates, and knowledge-base documentation. - Adapt quickly to new product launches and process updates. 5. Reporting & Performance Tracking - Track daily ticket volumes and resolution status. - Maintain accurate customer records within the CRM system.



- Share regular updates on recurring issues and support trends. - Support reporting requirements for team performance and operational improvements. MUST HAVE QUALIFICATIONS - 2+ years of experience in CRM, Customer Support, Customer Experience, or Customer Service. - Hands-on experience handling customer support across multiple channels. - Strong written and verbal English communication skills. - Excellent problem-solving and customer-handling abilities. - Experience using CRM or ticketing tools. VALUABLE TO HAVE - Experience with Freshworks/Freshdesk. - Exposure to e-commerce, fintech, or digital consumer platforms. - Experience working with SLAs and quality metrics. - Strong attention to detail and process orientation. WHY JOIN CASHKARO? - Real Ownership, Real Impact — You're not a cog in a machine. You work directly on products and decisions that move the needle for a platform used by millions of Indians every day. - Innovative Culture — No unnecessary layers, no committee lags. We move fast, back good ideas, and give people the space to build, experiment, and grow. - Learning & Development — Structured L&D; programs, cross-functional exposure, and a team that believes your growth is the company's growth. - Wealth Creation — ESOPs awarded to many team members, because when CashKaro wins, the people who built it should win too. - Food, Sorted — Daily lunch and snacks in office. One less thing to worry about. - Benefits That Actually Matter — Comprehensive medical insurance, Flexible Benefits Plan with tax benefits, wellness initiatives, and a workplace designed to support you. - We Celebrate Everything — Festivals, birthdays, work anniversaries, life milestones. If it matters to you, it matters to us. - Community, Not Just Colleagues — Team events, outings, dinner meetups, and the kind of in-office culture where people actually like showing up. - Diverse by Design — We believe the best ideas come from the most varied rooms. Different backgrounds, different perspectives — that's not a policy, it's how we operate.

📌 Customer Relationship Management (Gurugram)
🏢 CashKaro.com
📍 Gurugram