– SERVICE ADVISORAUTOMOBILE DEALERSHIP – SERVICE DEPARTMENT
Location: Indore
Industry: Automobile Dealership
Department: Service
Experience: 1–4 Years
Qualification: Graduate / Diploma in Automobile or Mechanical Engineering preferred
KEY RESPONSIBILITIES
Attend customers and understand their vehicle service and repair requirements.
Prepare accurate job cards based on customer complaints and vehicle inspection.
Explain required repairs, service work, estimated costs and delivery timelines to customers.
Coordinate with technicians and the workshop team to ensure timely completion of jobs.
Keep customers updated regarding the status of their vehicle.
Prepare service estimates and obtain customer approval before carrying out additional work.
Ensure proper documentation of service, repair and warranty-related jobs.
Conduct vehicle inspection and explain additional repair requirements to customers.
Coordinate vehicle delivery and ensure customer satisfaction.
Handle customer complaints and resolve service-related issues professionally.
Promote periodic maintenance, value-added services, accessories and other service offerings.
Ensure adherence to dealership and OEM service processes and quality standards.
Maintain daily service reports, customer records and relevant MIS.
REQUIRED SKILLS
Positive communication and customer-handling skills.
Basic technical knowledge of automobiles.
Valuable coordination and problem-solving abilities.
Knowledge of MS Office / basic computer applications.
Ability to work under pressure and meet service targets.
Customer-focused approach with skilled behavior.
PREFERRED CANDIDATE
Experience in an Automobile Dealership / Authorized Service Centre will be preferred.
Candidates with experience as a Service Advisor, Service Executive or similar workshop/customer-facing role may apply.