Key Responsibilities
Own day-to-day retail operations across 120+ EBOs, ensuring strong execution, SOP adherence and consistent customer experience.
Lead, coach and develop a team of 15+ Area Managers / Area Executives, with overall responsibility for 250+ retail employees.
Drive business planning, sales execution and regional performance, translating organisational priorities into clear store-level actions.
Ensure flawless execution of NSO launches, store readiness and post-launch stabilisation.
Drive key HO-led strategic initiatives across the region with speed, rigour and accountability.
Own recruitment, capability building, training and succession planning for the retail team.
Partner closely with Business Development, Inventory Planning, Marketing, Projects, VM and HR to ensure seamless retail execution.
Build strong external relationships with landlords, store-owner partners, mall teams and R&M; / Project / VM vendors.
Identify operational gaps, simplify processes and continuously improve productivity and store economics.
Bring solid market understanding including regional consumer behaviour,



local shopping patterns and competitive dynamics — into business decisions.
Maintain a robust customer-first lens, ensuring every store delivers a differentiated and consistent brand experience.

What We Look For
Strong people leader who can inspire, challenge and develop large teams.
Execution obsessed — high attention to detail with a strong bias for action.
Customer obsessed with a sharp understanding of retail and consumer behaviour.
Owner's mindset — takes accountability, solves problems and does not wait to be told.
Think “We before Me” — collaborates across functions and puts the larger business ahead of individual agendas.
Comfortable operating in a high-growth, high-ambiguity environment and able to do more with less.
Willing to push boundaries, challenge the status quo and continuously raise the bar.
Robust commercial orientation with the ability to connect people, operations and business outcomes.

📌 Regional Retail Manager North + East Gurugram
🏢 Mamaearth
📍 Gurugram