Post-Sale CRM Head – Real Estate

Location: Wagle Estate, Thane

Experience: 5+ years in Real Estate CRM / Post-Sales

Role: Head Office / Backend

Timing: 10:30 AM–7:30 PM

Key Responsibilities:
Lead the Post-Sales CRM team and manage the complete customer lifecycle after booking.
Handle agreements, payment schedules, documentation, registration, possession and handover coordination.
Ensure timely communication and resolution of customer queries and complaints.
Coordinate with Sales, Accounts, Legal, Projects and Recovery teams.
Monitor outstanding payments and support the recovery team wherever required.
Maintain accurate customer records and CRM/MIS reports.
Track customer requests, TATs, escalations and ensure timely closure.
Manage key customer escalations and maintain solid customer relationships.




Develop and improve CRM processes, systems and team performance.

Requirements:
5+ years of experience in Real Estate CRM/Post-Sales, preferably with a reputed builder/developer.
Experience managing a CRM team is preferred.
Robust knowledge of real-estate documentation, agreements, registration, payments and possession processes.
Excellent communication, problem-solving and customer-handling skills.
Robust coordination and team-management abilities.
Proficiency in MS Excel and CRM/ERP software.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Post Sale Crm Head Thane
🏢 Psk group
📍 Thane