We’re Hiring | Quality Analyst - Spanish Language

nLocation: Noida

nExperience: 1+ Year

nLanguage: Spanish + English

nShift: 24*7

nKey Responsibilities

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Ensure compliance with U.S. collections laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).
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Handle escalated accounts and customer disputes requiring managerial intervention.
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Ensure operational processes are executed in accordance with established Standard Operating Procedures (SOPs).
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Identify operational bottlenecks and recommend practical solutions to improve efficiency.
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Continuously assess processes and identify prospects for process improvement and operational excellence .
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Collaborate with cross-functional teams to streamline operations and enhance overall service delivery.
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nPreferred Candidate Profile

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Minimum 1 year of experience in Spanish voice / Spanish-speaking processes — mandatory.
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Excellent English communication skills .
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B2 level or above Spanish language certification — mandatory.
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Strong problem-solving, communication, and customer-handling skills.
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Ability to manage escalations and work effectively in a process-driven setting.
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nIf you or someone in your network matches this profile, feel free to apply or share this prospect!

📌 Quality Analyst Spanish Language Noida (India)
🏢 Mount Talent Consulting
📍 India