Facility cum Client Experience Manager

Key Responsibilities

Facility Management
Manage overall office/facility operations and maintenance.
Ensure cleanliness, hygiene, safety, and upkeep of premises.
Coordinate with housekeeping, security, maintenance, and other vendors.
Monitor AMC contracts, repairs, and preventive maintenance schedules.
Ensure compliance with health, safety, and statutory regulations.
Manage inventory of office supplies, equipment, and utilities.
Handle space management and workplace readiness.

Client Experience Management
Ensure excellent front-office and client hospitality services.
Create a welcoming and skilled client experience.
Handle client queries, concerns, and escalations promptly.
Coordinate meeting rooms, events, and client visits.




Monitor service quality standards and client satisfaction levels.
Build positive relationships with clients, visitors, and stakeholders.

Vendor & Team Coordination
Supervise facility staff and reception/front-office teams.
Manage vendor performance and service-level agreements.
Negotiate vendor contracts and optimize operational costs.
Conduct regular audits and inspections.

Administration & Reporting
Prepare facility and client experience reports.
Track budgets, expenses, and operational KPIs.
Maintain records related to maintenance, assets, and compliance.
Support HR/Admin in employee engagement and workplace initiatives

📌 Walk In Facility Manager Real Estate Pune
🏢 Unique Properties
📍 Pune