Key Responsibilities

Sales & Business Performance
Achieve monthly sales targets and profitability goals.
Lead the team to maximize conversion, average bill value and units per bill.
Monitor daily sales performance and implement action plans to improve results.
Drive cross-selling and upselling across all product categories.
Ensure every customer receives exceptional service.

Team Leadership
Lead, motivate and coach the sales team.
Conduct daily team briefings before store opening.
Allocate sales targets and responsibilities.
Monitor staff performance and productivity.
Train current employees on products, customer service and SOPs.
Prepare staff duty rosters and manage attendance.

Store Operations
Ensure the store opens and closes on time.
Maintain cleanliness, lighting, music and visual merchandising standards.
Ensure all products are correctly displayed, tagged and replenished.
Supervise cash handling and daily billing procedures.
Ensure compliance with all company SOPs.

Inventory Management
Oversee stock receiving and verification.
Ensure accurate inventory records.
Conduct weekly and monthly stock counts.
Investigate stock discrepancies and report variances.
Authorise stock transfers between branches.
Ensure all products have correct SKUs,



barcodes and pricing.

Bridal Rental Operations
Oversee bridal jewellery bookings and returns.
Verify condition of rental jewellery before issue and after return.
Ensure deposits, rental agreements and damage charges are correctly processed.
Monitor utilisation of bridal inventory.

Customer Experience
Resolve customer complaints professionally.
Build relationships with repeat customers.
Ensure customers are greeted promptly and assisted throughout their visit.
Encourage Google Reviews and customer referrals.
Maintain a high standard of hospitality within the store.

Administration
Prepare daily sales and collection reports.
Monitor store expenses and petty cash.
Coordinate with vendors and service providers.
Maintain employee records and attendance.
Submit weekly business performance reports to management.

Required Skills
Robust leadership and team management skills.
Excellent communication and interpersonal skills.
Sales-driven mindset.
Valuable knowledge of inventory management.
Basic knowledge of Microsoft Excel and POS systems.
Strong problem-solving and decision-making ability.
Ability to work under pressure.

📌 Retail Store Manager Chennai
🏢 Northstar Private
📍 Chennai