Customer Care & Operations Team ManagerGraduate in any discipline; legal background preferred.
5+ years’ experience in customer care, service operations, and team management.
Experience in leading, supervising, training, and mentoring customer support teams.
Excellent English and Hindi communication skills.
Solid skills in client handling, escalation management, quality assurance, and customer satisfaction.
Proficient in Microsoft Excel, VLOOKUP, Google Sheets, MIS, reporting, and data analysis.
Well-versed in CRM platforms, WhatsApp Business, and customer management systems.
Experience in KPI monitoring, SLA management, performance evaluation, and workflow optimization.
Ability to prepare and implement SOPs, training modules, and communication protocols.
Basic knowledge of divorce, cheque bounce, property disputes, consumer matters, and legal notices.
Ability to handle confidential and sensitive legal queries professionally.
Prior experience in a law firm, legal-tech company, or skilled services workplace preferred.
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📌 Team Manager Kolkata
🏢 OLQ Online Legal Experts
📍 Kolkata