Job Description

Role: Executive / Senior Executive - Customer Service, Operations and Vendor Coordination

Experience: 1–4 years
Location: Mumbai – Bandra / Goregaon preferred
Work Pattern: 50% Office / 50% Field
Travel: Required
Reports to: Assistant/Deputy Manager / Senior Management

Role Purpose
Support customer communication, daily operations and coordination with vendors, manufacturers and suppliers. Excellent English, email-writing and follow-up skills are required.

Key Responsibilities
Handle customer enquiries, complaints and resolutions.
Maintain customer-service records and escalate issues.
Draft customer, vendor and supplier correspondence.
Prepare internal updates and reports.
Maintain operational trackers and deadlines.
Coordinate with India-based and international stakeholders.
Obtain quotations and compare proposals.
Track samples, specifications, approvals, orders and deliveries.
Follow up on delays and escalate quality, pricing or delivery issues.




Visit vendors and suppliers when required.

Essential Skills
Excellent spoken and written English.
Robust qualified email-writing and customer-service skills.
Excellent coordination and follow-up.
Excel / Google Sheets knowledge.
Attention to detail and telephone etiquette.
Vendor communication and problem-solving skills.
Ability to multitask, work under pressure and travel as required.
Preferred: Customer support, operations, procurement, F&B;, hospitality, logistics, e-commerce or D2C experience.

Work Style
Candidates should be:
Proactive, organised and ownership-driven.
Robust communicators with excellent follow-up.
Comfortable with changing priorities and cross-functional work.
Professional, reliable and detail-oriented.
Willing to take responsibility beyond a narrow job description.

📌 Senior Executive Maharashtra
🏢 HR Yaar
📍 Maharashtra