Key Responsibilities:
Create and maintain schedules that meet service level goals while ensuring effective resource utilization.
Adjust schedules proactively to accommodate real-time changes, such as unforeseen call volume spikes or agent absences.
Ensure proper management of breaks, leaves, and training schedules, minimizing disruption to operations.
Locations: Hyderabad and Chennai
📌 Wfm Scheduler Chennai (India)
🏢 Skywings Advisors
📍 India
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