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Job Description
Basic Role Information
Job Title: Senior Customer Service Representative (Sr. CSR)
Department: Retail Operations
Band: Executive
Grade: A4
Designation: Senior Assistant
Education Required: Graduate
Experience Required: 1 to 3 years in sales, preferably retail sales
Location: Stores
Reports To: Concept Manager
Team Reporting: None
Last Updated: 05-Feb-2019
Approved By: Head - Retail Operations
Role Purpose
The Sr. CSR is responsible for:
Following retail operating procedures (SOPs).
Providing an excellent shopping experience to customers.
Supporting the store in achieving sales targets.
Maintaining store standards, stock accuracy, and customer service quality.
Main Responsibilities
A. Sales Responsibilities
Achieve sales targets for assigned brands.
Monitor brand sales performance against budget.
Take actions to improve sales when targets are not met.
Provide feedback on the performance of products from previous seasons.

B. Store Operations Responsibilities




Follow all retail SOPs and store standards.
Maintain store cleanliness and floor hygiene.
Follow omni-channel processes and guidelines.
Implement and maintain store planograms as instructed.
Upload planogram photos in Wooqer within timelines.
Share planogram-related feedback with the supervisor.
Implement approved corrective actions.
Follow Visual Merchandising (VM) guidelines.
Use the correct fixtures, hangers, stickers, and display materials.
Visit competitor stores and share information about their products and activities.
Support the cashiering process and assist in the no-cashier model whenever required.

C. Stock Management Responsibilities
Receive stock according to the stock inward process.
Report any stock discrepancies immediately.
Pick and hand over stock following the stock outward process.
Conduct perpetual inventory and stock count activities.
Identify and control stock shrinkage.
Repor

📌 Senior Assistant Bengaluru
🏢 Landmark Group
📍 Bengaluru