We are looking for motivated and customer-oriented Customer Service Officers (CSO) to join our Micro Banking team. The role involves field-level customer interaction, group formation, loan repayment collection, customer relationship management, documentation, and regular field follow-up.
Key Responsibilities
Identify and enroll eligible customers into Joint Liability Groups (JLGs)/Sangams.
Coordinate with Unit Managers for Sangam formation and strengthening.
Identify and add eligible new members to existing Sangams.
Conduct regular field visits and maintain robust customer relationships.
Collect loan installments as per the scheduled repayment cycle.
Follow up with customers regarding pending installments and repayments.
Complete required documentation and submit reports within the prescribed timelines.
Handle customer queries and provide appropriate support.
Achieve assigned collection and operational targets.
Ensure compliance with company policies, procedures, and operational guidelines.