Customer Service Officer Puducherry

Customer Service Officer Puducherry

28 Sep
|
ESAF Small Finance Bank microbanking vertical
|
Puducherry

28 Sep

ESAF Small Finance Bank microbanking vertical

Puducherry

Customer Service Officer (CSO)
Job Summary

We are looking for motivated and customer-oriented Customer Service Officers (CSO) to join our Micro Banking team. The role involves field-level customer interaction, group formation, loan repayment collection, customer relationship management, documentation, and regular field follow-up.

Key Responsibilities
Identify and enroll eligible customers into Joint Liability Groups (JLGs)/Sangams.
Coordinate with Unit Managers for Sangam formation and strengthening.
Identify and add eligible new members to existing Sangams.
Conduct regular field visits and maintain robust customer relationships.
Collect loan installments as per the scheduled repayment cycle.
Follow up with customers regarding pending installments and repayments.




Complete required documentation and submit reports within the prescribed timelines.
Handle customer queries and provide appropriate support.
Achieve assigned collection and operational targets.
Ensure compliance with company policies, procedures, and operational guidelines.

Requirement: Two-wheeler + Valid Driving Licence

Compensation & Benefits
Competitive Salary
Conveyance & Travel Allowance
Performance Incentives
PF & Insurance Benefits
Growth opportunities Opportunities

Location: puducherry, tindivinam, panruti

Pay: ₹15,000.00 - ₹22,000.00 per month

Perks:
Health insurance
Life insurance
Provident Fund

Work Location: In person

📌 Customer Service Officer Puducherry
🏢 ESAF Small Finance Bank microbanking vertical
📍 Puducherry

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