Job Summary

The Assistant Team Lead / Team Lead will lead an underwriting operations team, driving quality risk assessment, productivity, SLA adherence, and process compliance. The role combines underwriting expertise with people management and client handling, requiring someone who can mentor a team while owning outcomes for key stakeholders.

Key Responsibilities
Lead, coach, and mentor a team of Underwriters to consistently meet productivity, quality, and TAT targets
Own day-to-day team handling — workload allocation, shift planning, attendance, and performance tracking
Review underwriting decisions for compliance with company guidelines and risk appetite
Ensure accurate risk assessment aligned to underwriting policy and regulatory standards
Track daily productivity, quality scores, and SLA/KPI performance
Conduct performance reviews, coaching sessions, and feedback discussions
Own client relationships — handle queries, join client calls/reviews, and resolve client escalations with clear root-cause analysis
Resolve complex underwriting escalations, both internal and client-facing




Spot process gaps and drive continuous improvement initiatives
Prepare and analyze MIS reports and quality dashboards
Coordinate with Quality, Training, Operations, and Business teams
Support hiring, onboarding, and capability building within the team
Ensure compliance with audit and process requirements
Build team engagement and a high-performance culture

Required Qualifications
Bachelor's degree in any discipline.
3–5 years of experience in Life Insurance Underwriting Operations within an Insurance BPO setting.
Exposure to either UK or US Insurance Operations is preferred but not mandatory.
Robust grounding in underwriting principles, including medical underwriting, financial underwriting, fraud detection/indicators, and risk assessment.
Excellent analytical, decision-making, and communication skills.

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:
Versatile schedule
Health insurance
Leave encashment
Provident Fund

Work Location: In person

📌 Assistant Team Lead / Team Lead Pune (India)
🏢 Techsurance
📍 India