Job Description – Desktop & Network Engineer

Position: Desktop & Network Engineer
Job Type: Full time
Work Mode: Onsite
Location: Client Site / Project Site
Department: Technical / IT Infrastructure

Job Summary

We are looking for a skilled and customer-focused Desktop & Network Engineer to provide onsite IT infrastructure and end-user support at client locations. The candidate will be responsible for troubleshooting desktop systems, network connectivity, hardware, software, and basic network infrastructure while ensuring smooth day-to-day IT operations.

Key Responsibilities

Desktop & End-User Support
Provide onsite technical support to users for desktop, laptop, printer, scanner, and other IT peripherals.
Install, configure, maintain, and troubleshoot Windows operating systems and applications.
Troubleshoot hardware and software issues and ensure timely resolution.
Configure user accounts, email, shared folders, printers, and other IT resources.
Perform OS installation, software installation, system formatting, and upgrades.
Maintain proper records of IT assets and equipment.

Network Support
Troubleshoot LAN, WAN, Wi-Fi,



and internet connectivity issues.
Configure and troubleshoot switches, routers, access points, and basic network devices.
Handle IP addressing, DHCP, DNS, VLAN, and basic TCP/IP troubleshooting.
Monitor network connectivity and identify network-related issues.
Assist with network installation, patching, cable termination, and basic structured cabling activities.
Coordinate with the network/infrastructure team for escalated issues.

Onsite / Client Support
Attend client requirements and resolve technical issues at the site.
Coordinate with the client IT team and internal technical team.
Maintain daily activity reports, service reports, and issue-resolution records.
Follow site access, security, safety, and client-specific procedures.
Ensure qualified communication and customer service at all times.
Support IT infrastructure during installations, migrations, and project activities.

Pay: ₹20,000.00 - ₹32,000.00 per month

Perks:
Health insurance
Provident Fund

Work Location: In person

📌 Desktop And Network Engineer Kollam
🏢 Crossgen Technologies
📍 Kollam