Job Summary

We are looking for a warm, proactive, and well-groomed Guest Relations Executive to join our F&B; team. The ideal candidate will be the face of our establishment, ensuring every guest has a memorable dining experience from the moment they walk in until they leave.

Key Responsibilities
Greet and welcome guests warmly upon arrival, and escort/seat them appropriately
Handle guest reservations, walk-ins, and waitlists efficiently
Coordinate with the service and kitchen teams to ensure smooth guest experience
Address guest queries, feedback, and complaints promptly and professionally
Maintain guest history/database and note preferences for repeat customers
Assist in organizing special occasions (birthdays, anniversaries) for guests
Conduct table visits to check on guest satisfaction during service
Upsell restaurant promotions, events, and menu specials when appropriate
Maintain a solid understanding of the menu, offers, and ongoing promotions
Ensure the front-of-house/reception area is clean, presentable, and welcoming
Handle guest feedback forms, online reviews, and follow up where needed
Support the manager in daily operational and administrative tasks




Coordinate with billing/cashier for smooth guest checkout

Candidate Requirements
Graduate/Diploma in Hotel Management, Hospitality, or related field (preferred)
0–2 years of experience in guest relations, front office, or F&B; service (freshers with right attitude may apply)
Excellent communication skills (English + local language)
Pleasing personality with a customer-first attitude
Well-groomed and presentable
Basic computer knowledge (MS Office, POS systems)
Ability to multitask and work under pressure
Willingness to work in shifts, weekends, and holidays

Skills Required
Solid interpersonal and people-handling skills
Problem-solving and conflict-resolution ability
Attention to detail
Team player with a positive attitude
Patience and emotional intelligence while dealing with guests

Pay: ₹18,000.00 - ₹20,000.00 per month

Ability to commute/relocate:
Bangalore City, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Language:
English (Required)
HINDI (Required)

Work Location: In person

📌 Guest Relation Executive Bengaluru
🏢 OLIVE STREET FOOD CAFE
📍 Bengaluru